Friday, March 27, 2015

How To Reset The Administrator Password On Polycom VVX Phones

The directions below work on the following phones:
  • Polycom VVX 300
  • Polycom VVX 310
  • Polycom VVX 400
  • Polycom VVX 410
  • Polycom VVX 500
  • Polycom VVX 600 

Perform the following steps to reset a forgotten Polycom administrator password:

  1. Reboot the phone
  2. When you see 'Starting applicaiton, press cancel to interrupt.", press cancel.
  3. Immediately press and hold the 1, 3 and 5 keys until "Enter password to reset settings" appears.
  4. Use the mac address as the password
This will reboot the phone with the default admin password as "456". 

Update 7/18/2016:
I've had a few questions come up on how to cycle though the number pad to enter the alpha part of the mac address. Once you've completed the steps 1-3, you'll see three red tabs on the bottom of the phone. the one labeled 1->Aa is how you cycle through. Here are the definitions of each:

1->Aa: Numeric Entery
A->a1: Capital Letter Entry
a->1A: Lowercase Letter Entry

Entering alpha characters is just like old-school texting. If you want to type in a capital C, you'll need to change the mode to A->a1 then press the '2' key three times. Pausing about 3-5 seconds between letters.


WeCompare Mobility said...

Worked Perfectly for Polycom VVX 410

Julio De Leon said...

Trabaja perfectamente para el Polycom VVX300. salvaste mi dia :-)

Harry's Blog said...

Thanks Much

Very clear instructions.

Helps out when Polycom refuses to provide this information.

Anonymous said...

what mac address do I use?

Jacob Ackerman said...

Use the MAC address of the phone you're resetting. It will be on the back of the phone, usually a large label with a barcode.

Joe Lenig said...

Jacob - instructions are great BUT.... how do I enter the alph-numeric MAC#? I've tried changing the keys to 1->Aa (numeric) and A->a1 and a->1A combinations and none work.

Hani said...

How can I enter Alpha charters in MAC address. I was unable to enter the Alphabets.can you please help me with this? Thanks in advance

Jacob Ackerman said...

Joe and Hani, I updated the document with a clarification on Alpha character entry.

Anonymous said...

One gotcha I encountered on the VVX400 was that using the MAC address as the admin password requires that any letters in the MAC address are entered in UPPER case.

BW Communications, Inc. said...

Thanks, work great VVX 410

Ashlyn said...

Thanks! It might be worth adding that (at least on VVX 300), I had to enter lowercase alpha characters.

Unknown said...

you are the man!!!!

aspartdependent said...

Thank you! This helped us gain access to our locked down Polycom VVX 201 phones from Intermedia so we could change SIP settings ourselves. You are a lifesaver!

aspartdependent said...

Thank you! This worked perfectly on our Polycom VVX 201 phones from Intermedia. We now have access to change SIP settings. You are a lifesaver!