- Polycom VVX 300
- Polycom VVX 310
- Polycom VVX 400
- Polycom VVX 410
- Polycom VVX 500
- Polycom VVX 600
Perform the following steps to reset a forgotten Polycom administrator password:
- Reboot the phone
- When you see 'Starting applicaiton, press cancel to interrupt.", press cancel.
- Immediately press and hold the 1, 3 and 5 keys until "Enter password to reset settings" appears.
- Use the mac address as the password
I've had a few questions come up on how to cycle though the number pad to enter the alpha part of the mac address. Once you've completed the steps 1-3, you'll see three red tabs on the bottom of the phone. the one labeled 1->Aa is how you cycle through. Here are the definitions of each:
1->Aa: Numeric Entery
A->a1: Capital Letter Entry
a->1A: Lowercase Letter Entry
Entering alpha characters is just like old-school texting. If you want to type in a capital C, you'll need to change the mode to A->a1 then press the '2' key three times. Pausing about 3-5 seconds between letters.